Most websites such as Amazon.com will provide the shipping weight in the Product Details. If not, you may contact the vendor and request to know the Product Details.

For Airfreight, once your package arrives at our TARA USA Office in Florida by 9:00 am Wednesday morning, the items will be cleared and delivered to your door in Jamaica the following Monday.

Jamaica Customs reserves the right to assess and levy duties and taxes based on their valuation of the item and it is at the discretion of the Inspecting Officer.

If your item’s declared value (Invoice Total including shipping), is over $50.00 USD, then Jamaica Customs will inspect and levy the applicable duties and taxes as they see fit.

For tracking TARA USA packages, please contact our call centre at 1-888-TARACAN, 926-7982, 960-1766, 929-7685 OR email us to tara.usa@taracan.com and provide the Account Holder’s name stated on the package.

Jamaica Customs reserves the right to inspect any package entering the island at any port.These items are inspected, and duties and taxes applied due to the Tariff Codes.

This is a requirement dictated by Jamaica Customs that allows Tara Courier Services to act on behalf of the customer to clear their packages and is valid for a year.

If a customer’s package was damaged during shipping to Jamaica, they may contact our TARA USA Representatives to report the damaged package and an investigation will be conducted.

Restricted Products are considered hazardous or forbidden as determined by Jamaica Customs, IATA and the FAA. Please contact a TARA USA Representative who will guide you to information regarding Restricted Items or contact Jamaica Customs directly to confirm if the item in question is on the restricted list. See our hazardous materials list.

A return authorization is needed from the shipper or merchant vendor. Some vendors will then issue a Return Label; otherwise the cost of the return is due by the customer. When requesting the return label: Clearly state that the point of origin of the return shipment is Jamaica. Some manufacturers or vendors will not provide this service outside of the United States. Tara Courier Services is the authorized contractor for UPS in Jamaica and is available to conducts exports.

Warranties for packages are issued by the vendor. You should check with the vendor prior to purchasing to see if they provide warranty. Customers should read warranty carefully to understand the terms and conditions. For e.g. Is this warranty valid out of the United States of America?

No. Our office is opened Monday to Friday.